Service Desk

Web & Design Support

We own your brand experience, so you can own your business.

From full-service content creation to CRO and website optimization, we keep every channel performing so you can focus on growth.

Book a Strategy Call
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When brands deliver on experience, performance follows

Service Desk turns ongoing optimization into measurable wins, with focused improvements that compound over time across conversion, retention, and revenue. Explore a few recent impact highlights below.

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Ramen Bae

Helping a category-defining viral brand optimize for long term growth.

  • Brand Identity Evolution
  • UX & Wireframes
  • Website Design
  • Custom Shopify Plus Development
  • Web Support
  • Email Flows
  • Email Campaign Design
  • A/B Testing
  • Conversion Rate Optimization
200%
Year-over-year growth following rebrand and site relaunch
$30k
Reworked email flows to generate $30K+/month
Jonathan Lam

"Nicholas and his team are the creative geniuses behind my website. They were instrumental in helping me shape my brand when I was unsure of the direction. I still work with them on a monthly retainer for branding and website support because of the fantastic work they do."

Jonathan Lam

Founder

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Blu Atlas

Building a challenger brand that broke through, resulting in an eight figure exit within two years.

  • Naming
  • Brand Identity Development
  • Brand Voice Development
  • Packaging Design
  • Custom Shopify Website
  • Brand Bible
Featured by Forbes and GQ as one of the best men’s skincare brands of 2022
Launched in 2022 → acquired in 2023 by Foundry Brands for an undisclosed eight-figure sum

Shibumi Shade

Building a category-leading site for a Southern Icon.

  • UX & Wireframes
  • Web Design
  • Custom Shopify Development
  • A/B Testing
  • Conversion Rate Optimization (CRO)
  • Product Upsells & Cross-sells
  • Ongoing Support
23%
Increase in conversion rate
6X
6X Jump in conversions from social media referrals. Our site redesign proved far more effective at turning social traffic into customers than the old site
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Pricing tiers & add-ons

Service Desk is designed to scale with your needs. Choose hourly support for small updates and maintenance, or a monthly engagement with preferred pricing for teams that need a deeper ongoing partnership.
Book a Strategy Call

Hourly

$255/hr

  • Web Updates

  • Site Maintenance

  • Light Design Work

  • Billed in 10hr increments

Great For

Small web updates, light design work, site maintenance, and quick turn requests—ideal for teams that need reliable support without a long-term commitment.

Enterprise

Starts at $7,999/mo

  • Untracked Hours

  • Priority Turnaround

  • Dedicated Creative Director

  • Dedicated Project Manager

  • Senior Dev Resources

ADD-ONS

  • 3D Animation

  • Email Flows & Marketing

  • Photo & Video Shoots

Great For

Teams that need a true extension of their organization. Get ongoing access to senior designers, developers, and project managers for a fraction of the cost of building a full in-house team.

What our clients say

"Nicholas and his team are the creative geniuses behind my website. They were instrumental in helping me shape my brand when I was unsure of the direction. I still work with them on a monthly retainer for branding and website support because of the fantastic work they do."

Jonathan Lam Founder

"Shepherding a project like ours from start to finish is no small feat, and I truly appreciate the creative and technical contributions the Manufactur team brought to the table. Their work helped us express our mission and purpose in a way we hadn’t before—and create an environment that better serves our community."

Maude Manoukian Chief Community Officer

"Manufactur has been an indispensable partner for Pit Viper. They operate as a true extension of our team and have guided us with world-class Shopify expertise, creative problem-solving, and a sharp design sense that elevates our UX. Their technical leadership keeps us on the cutting edge of ecommerce, and their understanding of the nuance of the Pit Viper brand allows them to bring our wildest ideas to life with total ease. We rely on them every day and could not imagine building our D2C experience without them."

Derek Steiner VP of Marketing

Service Desk, In Action